RESOLVED - Internet Outages
The Information Technology (IT) Department would like to report that the root cause of the sporadic internet outages occurring June 10 – 19 has been resolved. We apologize for the interruption to service; we know that stable internet access is critical to your success.
As we investigated the root cause of the internet outages it became obvious the College was under attack from a malicious person(s) and our internet firewalls were shutting down due to the amount of traffic hitting them. This caused an internet outage because no traffic was allowed in or out, which served to protect our systems. These attacks are called DDoS (Distributed Denial of Service) attacks. A DDoS attack is similar to a traffic jam that clogs up a highway, preventing regular traffic from arriving at its desired destination. Typically these attacks are not meant to steal data but to wreak havoc on systems.
**NOTE: IT has closely monitored the Colleges data and traffic throughout this service interruption and no student, faculty, staff or College data has been compromised, stolen or lost. The attackers were NOT able to penetrate our network.
Tri-County strives to both practice and create an environment of transparency and continuous improvement. This is why we believe it is important for our College community to know the root cause of the recent internet outages.
As always, if you are experiencing any internet or connection problems while on campus, please reach out to the Service Desk for assistance at 864-646-1779.
Chief Information Officer